Cancellation Policy

Riva Health provides medical services under licensed clinicians and partner pharmacies. Because we offer healthcare services and dispense prescription medications, certain cancellation rules must be followed to protect patient safety, comply with regulations, and maintain clinical standards.

This policy applies to all services, subscriptions, consultations, labs, and prescription products.



1. General Cancellation Rule

Once a medical service has begun or a prescription order has entered processing, the order cannot be canceled. This includes (but is not limited to):

Provider review or chart creation
Clinical consultations (completed or missed)
Lab orders that have been placed
Prescriptions sent to or received by the pharmacy
Compounded medications
Medications that have shipped or are in transit

Healthcare services are not retail transactions. Once clinical work begins, operational and regulatory steps cannot be reversed.

2. Subscription Cancellations

Subscriptions must be canceled at least two (2) business days before the next billing date.
Cancellation requests submitted after this cutoff will apply to the following billing cycle, not the current one.
All cancellation requests must be submitted in writing via the official Riva Health support email: support@rivahealth.co.
Verbal requests, social media messages, or messages sent to providers, pharmacies, or couriers are not valid.
Once a billing cycle has started, that cycle is considered active and cannot be canceled.

3. Medical Consultation Cancellations

Consultations may be canceled or rescheduled up to 24 hours before the scheduled appointment time.
Cancellations made within 24 hours of the appointment or missed appointments (no-shows) are not eligible for cancellation or credit.
If a provider has already reviewed the patient chart or medical history, the consultation is considered initiated and cannot be canceled.

4. Prescription Order Cancellations

Prescription orders cannot be canceled once any of the following occurs:
A provider approves or denies treatment
The prescription is transmitted to the pharmacy
The pharmacy begins compounding or fulfillment
This applies even if the medication has not yet shipped.